Maxprotectke ("we", "us") provides pest control and pest management services in Kenya. This policy explains what personal data we collect through our website, WhatsApp and phone channels, why we use it, and the choices and rights you have.
We process personal data in line with the Data Protection Act, 2019 of Kenya and its regulations.
Who is responsible for your data
Maxprotectke is the data controller for the information described here. You can reach us about anything in this policy at info@maxprotectke.com or 0111 454 545.
What we collect
Depending on how you use our services, we collect:
- Booking and enquiry details: your name, phone or WhatsApp number, email address, property type and size, the pest problem, your county and area, the location of the property if you pin it on the map, preferred timing, and any photos or videos you upload.
- Verification details: the one-time code we send to confirm your phone number before a booking.
- Careers and Academy applications: your name, phone, email, county and area, your eligibility answers, your assessment answers, your CV and any certificates or documents you upload, your employment details, your written answers, your preferred Academy payment route, and your consent choices.
- Academy accounts: your name, phone, email and a securely hashed password.
- Website usage: pages opened, buttons and links clicked, the form steps you reached, your device and browser type, and how you arrived (for example an advert or referral code). See our Cookie Policy.
What we never ask for in recruitment
We do not ask applicants for their age, tribe, religion, marital status, pregnancy or family information, or photographs, and none of these are used to assess applications. Guarantor details are only requested after conditional Academy admission or sponsorship approval.
How we use your data
- To recommend a treatment, estimate a price, arrange and carry out your service, send reports and follow up.
- To verify your phone number and contact you about your booking by phone, SMS, WhatsApp or email.
- To assess job and Academy applications, including an automated scenario assessment that helps our recruitment team decide who to consider for the next stage. A person reviews applications before any hiring decision is made.
- To keep applicants on file for future Maxprotectke opportunities, where you have agreed to this.
- To measure and improve our website and advertising, including telling advertising platforms that a visit led to an enquiry, booking or application.
- To keep service records, meet legal and tax obligations and protect against fraud and misuse.
Our legal basis
We rely on your consent (for example, recruitment consent and marketing measurement), on the need to take steps towards or perform a service agreement with you, on legal obligations, and on our legitimate interests in running and improving our business in ways you would reasonably expect. You can withdraw consent at any time; this does not affect processing that already took place.
International transfers
Some of our providers store or process data outside Kenya. Where they do, we use providers that apply appropriate safeguards for personal data.
How long we keep it
- Booking and service records: for as long as we provide services to you and afterwards for as long as needed for warranty, accounting and legal purposes.
- Job and Academy applications: for the recruitment process and, where you consented to retention, in our talent pool for future opportunities until you ask us to remove it.
- Unfinished applications and unverified accounts are removed when no longer needed.
Your rights
You have the right to be informed about how your data is used, to access it, to have it corrected or deleted, to object to or restrict processing, to data portability, and not to be subject to a decision based solely on automated processing. You can withdraw an application at any time from its confirmation screen or by contacting us.
To use any of these rights, contact info@maxprotectke.com. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner (ODPC) in Kenya.
Security
We use access controls, encrypted connections and hashed passwords, and limit access to people who need it. No system is perfectly secure, so please tell us straight away if you think your information has been misused.
Children
Our website and recruitment are not aimed at children, and we do not knowingly collect their personal data.
Changes to this policy
We will update this page when our practices change and show the date of the latest version at the top.